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CAROLINE GAVIN

SOLUTIONS

I am an analytical business manager who believes that there is an amazing world outside the box. Solving problems is what I love to do. Over the years, I developed a unique skill set that includes analytics, project management, and marketing - all while working in operations. As a result, I became a valuable resource to my colleagues and instrumental in my current company's growth.

Versatile team player

I have experience in managing multi-site B2C programs along with leading the following projects: ↓

- Opened two new facilities in Toronto and Miami

- Closed one facility in Atlanta

- Passed three external client audits

- Launched two new customer loyalty programs

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I am an Operations & Marketing champoin, driven by creative ideas.

My job is to ensure the success of our customer loyalty programs while adhering to security & compliance policies and meeting multiple contractual agreements. This isn't always easy, but I find creative solutions that enhance the customer experience and adhere to our own contractual obligations.

 

I also offer freelance services to small business owners and entrepreneurs. My services include web design, content creation, editing, and social media solutions. I love helping people and following in the famous words of Maya Angelou, "When you get, give. When you learn, teach."

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5 Contract Renewals

I attribute my success in client retention to proactive servicing. I anticipate my clients' needs and address them before they ask me to.

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2 Rebranding Projects

In September 2018, I helped an entrepreneur and her celebrity son re-brand themselves to send a clear, consistent message to their target audience. 

Success

"Success isn't earned, and it isn't tied to luck. It's is the product of consistency, decisiveness, and a bunch of failures that don't stop us from pushing onward."

-Caroline G.

My Experience

I bring an extremely organized work ethic along with a five year fusion of operations management, digital marketing, client service, and project management.

My Education
Master of Science, Marketing

Georgia State University, 2011

Bachelor of Arts, Communication

Georgia State University, 2009

Bachelor of Arts, Journalism

Georgia State University, 2009

My Experience
Project Manager

John Paul Group, 2017–current

Operational Solutions Manager

John Paul Group, 2015–2017

Freelance Marketing Services

Self-Employed, 2013–current

My Recent Projects
External Client Audits

Passed three client audits, 2017-2018

New Program Implementation

Within budget & schedule, 2018-current

Rebranding Project

3 new websites, social media, SEO, 2018

Angelique B.
Director of Operations – John Paul Group

"During Caroline’s tenure under my supervision she has displayed an outstanding work ethic and emerged as a dedicated leader.  Her determination and natural sense of ownership has directly influenced our client’s decision to remain partnered with our company. 

Caroline was connected to the needs of the team was able to communicate those needs of the workforce and provide solutions with our client’s objectives in mind.  She was able to develop and implement a practical roadmap. At the time of her transition to Project Management, her team was outperforming the rest of the North American workforce.  The retention and expansion of our highest valued client was a direct result of Caroline’s generous leadership.

Cassy P.
Sr. Service Delivery Manager - John Paul Group

"In the two years I’ve worked with Caroline, she has accepted every challenge, and has exceeded expectations consistently. Her commitment to balancing the needs of our clients and the needs of our internal staff have made her a resourceful part of the business and poised her for continual success.

Caroline’s dedication and allegiance to getting the job done has assisted in creating the path that has led her from managing front-line operations to the project management of new implementations within the organization. She is undoubtedly the subject matter expert that everyone turns to, and an all-encompassing operations/project management professional. 

Caroline’s ongoing contributions are paramount in the continuity of our operations at John Paul. She is adaptable, relatable, eager, forward thinking, results oriented, passionate and an invaluable resource. It is an absolute pleasure working with Caroline."

Shelly E.
Training & Travel Specialist – John Paul Group

"Caroline is a true professional. She values her employees as much as she values the client. She understands the "give to get" of business. In order to get the most from your staff, you must invest in them financially as well as personally. She gives accolades for a job well done, and she advocates for them with senior management in the areas of compensation and professional recognition. She also has the perfect balance of professionalism and engagement with her staff. That is a very tricky line, and she maneuvers it with grace."

Get In Touch

Would you like to schedule a discovery meeting to determine how I can be a great addition to your company? I encourage you to submit the form below with your availability. I will reply within 24 hours.

Phone

404 502 3233

Email

contact@caroline-gavin.com

Location

Atlanta, Georgia

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